Return & Exchange Policy

At our store, we are committed to customer satisfaction and to providing a reliable and clear shopping experience in accordance with the applicable e-commerce regulations in the Kingdom of Saudi Arabia. Accordingly, the following return and exchange policy has been adopted:

First: Return & Exchange Period

• Customers may request a return within a maximum of 3 days from the date of receiving the order.
• Customers may request an exchange within a maximum of 7 days from the date of receiving the order, subject to the terms and conditions stated in this policy.
• In case of a manufacturing defect, the customer may request a return or exchange within a maximum of 7 days from the date of receiving the order, provided that the store is notified and supplied with the required photos and information.

Second: Conditions for Accepting Returns or Exchanges

• To accept a return or exchange request, the following conditions must be met:
• The product must be in its original condition, unused, undamaged, and not altered in any way.
• The product must be returned with all its accessories, original packaging, and the invoice or order number.
• The return or exchange request must be submitted within the specified period mentioned above.
• The product must not be among the excluded items listed in this policy.

Third: Non-Returnable and Non-Exchangeable Products

• Returns or exchanges do not apply to the following cases:
• Used products or products damaged due to misuse.
• Sportswear and personal products after being opened or used, in order to maintain health and safety standards.
• Products designed or customized based on the customer’s request.
• Sports equipment or devices that have been installed or operated, unless a proven manufacturing defect exists.
• Discounted products or special offer items, unless they have a manufacturing defect.

Fourth: Manufacturing Defects or Damage During Shipping

• If the customer receives a damaged product or a product with a manufacturing defect, the store must be notified within no more than 48 hours from the time of delivery, along with clear photos of the product, packaging, and order number.
• The store shall bear the shipping costs related to the return or exchange if a manufacturing defect or an error in the order from the store’s side is confirmed.
• The store reserves the right to inspect the product and verify its condition before approving the return or exchange request.

Fifth: Refund Process

• Refunds are processed after the returned product is received, inspected, and confirmed to meet the return conditions.
• The refund will be issued using the same payment method used for the purchase whenever possible.
• Refund processing may take from 3 to 14 business days, depending on the payment provider or the customer’s bank.

Sixth: Shipping Fees

• Shipping and logistics fees are non-refundable once the order has been processed and shipped.
• The customer shall bear the return or exchange shipping fees unless the reason is due to an error from the store or a confirmed manufacturing defect.

Seventh: Order Cancellation

• Customers may request to cancel the order before it is shipped and handed over to the shipping company.
• Once the order has been shipped, it cannot be cancelled and will be subject to the store’s approved return and exchange policy.

Eighth: Returns at the Branch

• Products can be returned at the branch in Madinah only, subject to the return conditions stated in this policy.
• Branch address:
• Main Branch, King Abdullah II Ring Road, after Amsiya Palace, opposite the Water Tower.

Ninth: General Terms

• The store reserves the right to reject any return or exchange request that does not meet the conditions stated in this policy.
• By completing a purchase from the store, the customer agrees to this policy.
• This policy is subject to the applicable e-commerce regulations in the Kingdom of Saudi Arabia.

Tenth: Customer Service

• For inquiries related to return and exchange requests, customers may contact customer service through the store’s official communication channels during working hours.